FREE SHIPPING ON ORDERS OVER $75 & HANDMADE IN FORT WORTH, TX
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Return Policy

Last updated: April 2026

Thank you for shopping with Emily Estes. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these criteria may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Custom, personalized, or made-to-order items
  • Digital products or downloadable content

3. Return Process

To initiate a return, please contact us at emilyestescollection@gmail.com with:

  • Your order number
  • The reason for return
  • Photos (if the item is damaged or defective)

If your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for the refund to appear in your account

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us at emilyestescollection@gmail.com

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include photos and your order details so we can resolve the issue quickly.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card provider (processing times may vary)
  • Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us.

8. Cancellations

Orders may be canceled within 1 hour of placing the order.

After this window, we cannot guarantee cancellation as the order may already be processed.

9. Contact Us

For any questions regarding returns or refunds, please contact:

Email: emilyestescollection@gmail.com
Business Name: Emily Estes Collection
Business Hours: M-F 9am-5pm

Emily Estes Collection